Get help with Heartly - We're here to help you succeed
Get help via email. We typically respond within 24-48 business hours.
support@heartly.io →Standard Support: 24-48 business hours
Business Hours: Monday-Friday, 9 AM - 5 PM CET
Click "Connect with Shopify" on the signup or settings page. You'll be redirected to the Shopify App Store where you can select your store and authorize the connection - no manual URL entry needed.
1. Connect your Shopify store
2. Go to Dashboard → Create Flash Sale
3. Select a product, set discount and duration
4. Preview and publish!
Heartly uses a commission-based model. You pay a percentage (starting at 7%) on successful sales made through your flash sales. There's no monthly fee - you only pay when you make sales.
Yes! Go to Settings → Design to customize colors, add your logo, and match your brand. Pro plan features include custom branding and the Designer tool for premium backgrounds and themes.
When a flash sale ends, the countdown shows "Sale Ended" and the purchase button is disabled. The discount code is automatically deactivated in Shopify.
Go to Analytics to see views, clicks, conversions, and revenue for all your flash sales. You can filter by date range and export reports.
Yes. We use AES-256 encryption for Shopify tokens, TLS/SSL for data in transit, and Row-Level Security in our database. We're fully GDPR compliant. Read our Privacy Policy for details.
Yes, you can uninstall the app from your Shopify admin at any time. Your data will be deleted within 48 hours as per our Privacy Policy.
Send us an email and we'll get back to you as soon as possible.
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